01st April 2019
Tigerlily is Edinburgh’s most talked-about boutique hotel, bar and restaurant. Amidst pink hues, mirrored walls and chandeliers lie 33 bedrooms that effortlessly blend contemporary design with original features of their Georgian building. The buzzing bar and restaurant are open all day, every day for breakfast, lunch, dinner and drinks. Their infamous cocktail menu with over 150 mouth-watering concoctions sits alongside a very tasty seasonal menus. On Friday and Saturday night Tigerlily turns into one of the liveliest venues in the Capital for a great night out.
Tigerlily knows that it’s the little things that matter and that’s why all the rooms have luxurious king sized beds, Egyptian cotton sheets, White Company toiletries, plasma screen televisions, Bluetooth speakers, fully stocked mini bars and an extensive DVD library, not to mention complimentary room service come breakfast.
The Tigerlily app
The Tigerlily app offers a great variety of useful information that guests can access on their own phone even before they arrive, such as welcome information, Wi-Fi password, restaurant menus, contact details, recommendations on the best places to visit, room service, and much more.
The app is linked to the hotel’s booking engine to increase direct and repeat bookings. Pre check-in and late check-out functionalities allow guests to request check-in or late check-out easily through the app. Tigerlily’s social media channels have a prominent presence in the app, inviting guests to connect digitally and follow the hotel to find out more about what’s on offer. The app also invites guests to send feedback via email or review their experience on Tripadvisor. Tigerlily’s staff can easily promote offers, events and other services through push notifications.
“We are moving forward with new technology to add to and enhance the guest experience and we found in Criton the perfect technology partner. Criton’s platform enabled us to digitise the guest information and create our own branded app through which we can engage with our guests.
We understand that today’s travellers want to have everything they need on their own phone and Criton offered us the technology to adopt the mobile-first approach we were planning. It is important for us to have complete control over our brand and with Criton we can update the app ourselves and promote our offering and services.”
Jodi Tamblin, Revenue Manager