Urban Villa

Situated in trendy West London, Urban Villa Hotel is a home-away-from-home for business travellers and tourists enjoying a city break. The quirky 100-bedroom hotel combines all the buzz, style and hospitality of a boutique hotel with the comfort of a luxurious residential apartment.

The hotel has a distinct personality which is reflected in its interior. Each room is decorated with bespoke furniture from Manhattan architects Grzywinski + Pons and hand-picked curious prints of London urban art curators Lazarides.

Besides its passion for unique design, Urban Villa Hotel prides itself on its personalised service and commitment of being a paperless business. Designing an own branded guest app was, therefore, the perfect solution for its business strategy and more importantly for their tech-savvy guests. Their modern travellers have now all the information about the hotel and facilities on their own phone, plus they will get real-time responses to any requests without the need for them to come to the reception.

The app has been brilliant for assisting operation with providing immediate updates about the business, reminders of weekly fire tests or promotions at the Reunion Bar, says Jo Stevens, Director of Sales. These push notifications can include pictures, videos or links to website - everything to make it easy for the hosts and their guests.

Jo described the process of designing and publishing the app seamlessly and that Criton’s account managers were on hand to assist with any questions providing excellent recommendations so that their hotel app had the most up-to-date features available.

Criton also offers different services from design assistance, framework built, content upload or taking care of a full app built creating it from A to Z for you, with your branding and content.


“The Criton Platform is extremely user-friendly and combined with the assistance from Criton’s design team our app built was faultless. Our guest app was complete within a few days and I cannot recommend them enough."

Jo Stevens, Director of Sales of Urban Villa

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