Upsell F&B and promote your services

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Hotel Resorts & Spa

According to the 2018 Global Wellness Economy Monitor, the UK wellness tourism expenditures reached over $13.5 billion and 23.2 million wellness trips were accounted in 2017. The significant growth in this sector is stimulated by an understanding of personal health and wellbeing as well as an increasing interest in experiential travel. The report also reveals that wellness tourists are seriously big spenders. An international wellness tourist spends 53% more than the average international tourist.

Criton can hoteliers benefit from such a trend and welcome guests with your own app. You can wrap all your amenities such as spa retreats, gym and exercise classes, outdoor activities, restaurants and bars in one single portal and increase direct bookings and revenue.

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How Criton can help Hotel Resorts

Increase your revenue
Real-time collaboration for your team

Easily fulfill all guest requests
Increase direct and repeat bookings

Special features

Provide an authentic experience

With your own app, you can connect and engage with your hotel guest prior to their arrival. You can give them useful information about your resort and surrounding areas so that your guests can already start planning their trip from their own home. Recommend the best local attractions, cafes and restaurants and share information on how to find us, car parking or public transport that will make their journey much easier. They will thank you for that!

You also want your guests to be able to access your local knowledge. Share your vast knowledge to ensure they make the most of their time and have a memorable stay. You can download all your local knowledge and information to the app and easily keep it up to date.

Share how-to video guides

Spent less time answering repetitive FAQs by sharing important guest information in your hotel app. Giving your guests better access to your services and information will mean fewer phone calls and admin tasks for your staff and maximise their efficiency.

Nowadays, manuals are obsolete and often people rather look up YouTube when they come across a difficult appliance. With your own hotel app, you can share how-to videos on how to operate appliances. Simply record it on your phone or camera and upload video guides to your app. This way you reduce how-to calls to your reception and your staff can focus on providing a greater guest experience.

Upsell your yoga and spa retreats

Travellers are increasingly looking to escape their stress of life and improve their well-being. Let your hotel guests book a massage or detox package directly from your app. You can also promote special offers and upsell services by sending push notifications. It’s a simple way to upsell and inform guests about last minutes offers.

The updates can be sent instantly, and your message can include pictures, videos or links to websites or a feature of your app. Everything is designed to make it easy for you and your guests.

PUSH NOTIFICATIONS