Drive guest engagement

Boutique Hotels

Refine and personalise your guest experience. According to Phocuswright Travel Study, nearly 6 in 10 (57%) travellers feel that travel brands should personalise guest information. At Criton, we set out to help boutique and independent hotels to deliver superb guest satisfaction and make them feel instantly at home.

From digitising your guest directory to creating a single portal for all communications, Criton puts you in complete control of your guests' experience and gives you access to the same technology that the big chains already adopt. Create your own branded app and share your local knowledge and
drive guest engagement.

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How Criton can help boutique hotels

Enhance the guest satisfaction
Impress your guests by giving them a extra personal touch

Share recommendations prior to their arrival
Save printing costs and be sustainable

Special features

Offer a one-of-a-kind stay

Break away from traditional hospitality experience and go beyond interior design and aesthetics to maximise your existing revenue streams and stand out in the long term. Criton helps hoteliers reimagine assets by looking through your guests’ eyes and capitalise on a mindset of your local knowledge. Technology is an enabler for business growth, not a disruptor.

A hotel app helps to foster a deeper relationship with your guests and start a conversation even before they even arrive. You can provide directions on how to get to your hotel and send location-based notification on real-time traffic alerts. During their stay, you can send special offers of local attractions to help guests to save a penny or two. You can also use the same notifications to upsell and cross-sell food and beverages and specials in your restaurant.

Push Notifications

Drive operational efficiency

Increase your hotel staff efficiency with a direct messaging solution. Guests can use their personal mobile device to directly speak to your hotel staff and also select their preferred form of communication.

Using this in-app messaging feature allows you to streamline all communications between your reception and guests. You can assign multiple guest conversations directly to the right staff member to ensure that any specific requests or issues are resolved in less time. Increase revenue via F&B ordering, escalate potential pain points to the on-duty manager and alleviate problems before they result
in negative reviews.

Guest Fulfilment

Engage with your guests

For boutique hotelier, it’s all about getting to know the guest and understanding the behaviour and priorities. Knowing these insights allows hoteliers to achieve a competitive edge as well as having a positive effect on the guest experience.

A hotel app allows you to collect and evaluate the data by using guest feedback and in-app surveys. The app makes it much easier for your guests to give feedback and leave an online review. It also protects your online reputation as in the event of a low rating you will be instantly alerted allowing you to interact and solve any problem before the guest’s checkout.

Guest Feedback