Frequently Asked Questions

Here you will find answers to some of our most frequently asked questions.  If you can't find what you're looking for please look at our Support section or email support@criton.com and one of the team will be on hand to help.

About Criton

Where did the name Criton come from?

We were looking for the name of a butler and Kryten from Red Dwarf came up and that led us to the story of The Admirable Crichton. We loved the story and the rest is history. We removed the ‘ch’ because it makes it easier to pronounce!

What does full content control mean?

You can update your content, add new features or send push notifications to your users at any time. All changes are saved and the app will be updated instantly.

What is Information Apps?

The company which owns Criton. We now operate under the name Criton (formerly it was split between Criton and Information Apps).

How do I contact Criton?

You can either fill out our Contact form, request a call back at 0800 970 4410 or send an email to hello@criton.com. We are looking forward to hearing from you.

How do I apply to work at Criton?

Want to work with us? Discover our available positions at our Careers page.

What is Criton?

A cloud software system which allows you to publish an app about your property to enhance customer experience. Think of it as a digital butler. 

What if I still have questions?

We'd be happy to answer any questions you might have. Simply email us your questions to support@criton.com and we'll get back to you quickly.

Free Trial

Can I extend my Free Trial?

If you would like to extend your free trial or would like your expired free trial extended please feel free to contact one of our Customer Success Executive either at 0800 970 4410 or send an email to support@criton.com.

What happens after the Free Trial ends?

After 30 days we will send you a reminder to upgrade to a paid plan to continue using Criton. If you decide not to upgrade, your account will become inactive, but your trial data will be saved for a limited period of time in case you decide to upgrade later.

How does the 30-day Free Trial work?

After creating your account you have 30 days to try Criton. No credit card information is required. During your trial you have unlimited access to all of Criton's features.

My account

I've forgotten my password.

Don't worry! Simply enter your email address at the login page and we'll send you instructions for resetting your password.

How do I change my password?

You can easily change your password under the "My account" in the upper right corner in Criton's CMS.

How can I edit my personal details?

When logged in at Criton's CMS, click 'My account' in the upper right corner and you will be directed to your Profile editing page.

Building an app

What is a Progressive Web App (PWA)?

PWAs are web applications that are regular websites which appear like an app to users. You can send the URL link to your guests/customers and they have the option to install it on their home screen – without ever having to go through an app store.

Which file format should my photos be saved as?

We recommend using photos in JPG/JPEG/PNG format.

How do I change the colours?

Criton allows you to use Pantone colours to change the colour of every element of your app – text, titles, icons, borders, background and much more. To change the colours access your Criton dashboard and click on the "Editor" on the left navigation bar.

How do I upload something if there's not a feature that fits?

For exactly this case we have created custom pages and lists. Have a look at our Support page or YouTube channel for more info on how to design your own app.

How do push notifications work?

Push notifications allow you to send messages to guests directly via the app. These can be used to promote offers, restaurants or important messages. 

Will my own brand be in the app?

Yes, the app is completely white-labelled so it will have all of your own branding.

Multiple property app

What is the difference between a multiple properties app and an individual app?

A Multiples Properties App or Group App allows you to display each venue in your company either in a publically available platform or with a login page where the user needs a code to access the property.

Can I create a central profile to share with colleagues?

You can create a "group login" email address to access Criton's CMS that can be shared with the team. 

Can I change the login email to be one of my team?

Yes, that's not a problem. We would just need email permission from the original account holder. 

How does it work for group access login?

You will need access via the original sign-up email address. You can set this email address to be a generic one not linked to a single person if it is easier.

Support

Can someone help me design my app?

We can do your app’s design and framework for you – you just have to add your content! Contact one of our Customer Success Executive either at 0800 970 4410 or send an email to support@criton.com.

Can I speak directly to someone?

We offer a Live Chat from 10-4pm GMT or you can request a call back at 0800 970 4410.

Are there videos to show me how to build my app?

Check out our Support page or YouTube channel to view our "How-to" videos.

Promoting the app

How do Criton help me promote my app?

We have built templates that you can edit and customise with your brand to share your app with your visitors. 

How can I promote my app to customers before they arrive?

Encourage your customers to download our app as soon as they book and remind them each time you contact them prior to arrival. Check out our Support page for more tips on how to promote your app.

What if my guests don't want to download an app?

That’s entirely up to them, but you can encourage them to use the Progressive Web App, which they won’t need to download.

How do my guests find my app?

If it is iOS/Android app it will be searchable within the app stores. We recommend viewing our Support page to get more ideas on promoting your app via social media etc

How do I link to a PWA? How will guests find it?

You can send them the link via a URL or a button which you can download from our site. You can also link your PWA to a QR code making it easier for customers to download.

About our Integration Partners

What is Loop by Benbria?

Loop by Benbria Corporation is a mobile messaging solution. With this integration Critons allows your customers to communicate directly with you to make requests, resolve issues and share their experience before, during and after their visit.

What is Kumulos?

Kumulos is a secure, easy to use mobile app management platform which is integrated with Criton. It lets you send push notifications service to your customer to increase engagement with intelligent, location-based, targeted push notifications.

What is 4Suites?

4Suites is a full Cloud/IoT access platform offering seamless integrations, lock upgrades and keyless entry solutions like mobile access. 

What is Impala?

Impala is a hotel property management software (PMS) which can be integrated with Criton. 

I want to offer my products to Criton - who do I contact?

The best way to get in touch with us is to send an email to hello@criton.com or to call us at 0800 970 4410.