What our customers say about us

Our Clients

Find out how our customers used their mobile apps to get higher customer satisfaction ratings from their guests, making mobile technology a key part of providing good guest service.

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Testimonials

Esplanade Hotel, Fistral Beach Hotel and Boringdon Hall

“We wanted an app to provide a platform to communicate and engage with our guests pre, during and post-stay with both information and offers. Criton provided us with three unique apps matching each of our branding and fulfilling the brief on a quick turnaround.

We are pleased with the front and back end functionality of the app. Independent hotels need to keep exploring different forms of technology to engage with their guests in order to keep up with the big players in the game and Criton offers an affordable way to do this.”

Becky Nowell, Sales Director, Philema Hospitality Management

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Cheval Residences

“Our app has become a digital extension of our concierge team, generating new conversations with hundreds of in-house and prospective guests. The additional customer engagement has given us insights into our guests’ needs and has allowed us to act quickly to remedy any issues that occur on the property.

The platform has also generated revenue directly via our mobile booking platform and via the in-apartment ordering system. Since the launch, we had over 700 app downloads, 35 daily active users and over 80 unique conversations initiated by guests with the front office teams."

George Westwell, Director

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Balbirnie House Hotel

“The app has been an incredible addition for both staff and our customers. We use the app, through all social media portals, website and even into our booking confirmations, encouraging guests to download prior to arrival to help with any questions they may have.

The app allowed us to further reduced our carbon footprint by digitalising all of our in-room guest information. Guests can now do most in-room requirements via the app, we find this provides both the guest and our staff a much smoother process.”

Sarah Rees, Deputy General Manager

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Auchrannie Resort

“The feedback that we have had from guests is genuinely exceptionally positive. Our guests love the fact that they can easily access the information they are looking for but more importantly that they can take it with them."

Gordon Hay, Business Development Manager

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Tigerlily Boutique Hotel

“We are moving forward with new technology to add to and enhance the guest experience and we found in Criton the perfect technology partner. We understand that today’s travellers want to have everything they need on their own phone and Criton offered us the technology to adopt the mobile-first approach we were planning. It is important for us to have complete control over our brand and with Criton we can update the app ourselves and promote our offering and services.”

Jodi Tamblin, Revenue Manager

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The Edinburgh Collection

“The philosophy within Haymarket Hub was about connecting, exploring and recharging and the app was particularly effective to help us to that. It was very important for us to create an app for our properties because we wanted to ditch the old traditional guest directory. We found that the directory got out-of-date far too quickly, but then, more importantly, we wanted to engage more with the customers before, during and after their stay.”

Ricky Kapoor, Managing Director

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Corporate Housing Factory

“We were looking for an app solution that understands the serviced apartment business and that could grow with us along with our expansion plans as well as support the current state our business is in. The app was created as an extra service to our guests and to enable them to have a hassle-free stay with all the information they may need right at their disposal.”

Jouke Baaima, Co-Director and Owner

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Dunstane Houses

“Today’s traveller wants information really quickly but it’s also about finding the balance between giving that to them but also that personal service. We do a very detailed check-in and the app is there if they forget any of that. It’s about having it available easily and quickly.”

Caroline Franceschi, Operations Manager

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